Your customers are unique, demanding and their expectations are varied. Like a true CRM, your concierge software helps you build a privileged relationship with your customers, guarantee their complete satisfaction and respond efficiently to all their requests!
Know your customers to anticipate their expectations
Collect and centralize all the customer information you need. Be proactive and personalize your relationship thanks to a perfect mastery of their preferences.
Ensure continuity of service (SMS and Whatsapp)
Your customers always want greater responsiveness and flexibility. Use their preferred communication channels to reinforce the accessibility of your services and ensure seamless follow-up of their requests (notifications and confirmations).
Your customers are unique - tell them so!
Offer your customers the possibility of contacting you and tracking the progress of their requests as soon as they wish, from their dedicated personal space, directly on their smartphone.
Increase your concierge revenues
Jana offers simple access to your services through a customer application that requires no download and no account creation for your customers.
Present a digital catalog of your services
Highlight the richness of your services and let your customers book them directly on their smartphone.
Cashing in freely and simply
Simplify payment procedures and let your customers pay directly by credit card from their dedicated web-application. All you have to do is determine the amount and send your customers a payment request by SMS or email.
Enhance your image
A showcase for your expertise, this application is yours: Customize it with your own colors, logo and exclusive services.
Daily life made easy, teamwork effortless
Jana enables you to process a greater volume of requests in less time, and promotes collaborative working through the constant sharing of information between all your teams.
All the tools you need to simplify your daily life
Recording of customer requests, confirmation templates, supplier directory, cash register journal, automatic statistics & reporting... Everything you need to save time on a daily basis.
Improve communication and share all information
Internal chat makes it easy to keep in touch with colleagues. Don't waste time repeating yourself, the whole team can access the same information and share it effortlessly.
Ensure seamless follow-up of customer requests
No more flying Post-it notes! Never lose important information again, thanks to instructions left between colleagues.
Ready to get started?
Make an appointment with our team for an exclusive presentation of your concierge software.