Hotel concierge services: The key to a successful customer experience

Build a special relationship with your customers

Your customers are unique, demanding and their expectations are varied. As a true CRM, your concierge software helps you increase your customer knowledge and respond effectively to all their requests!

Get to know your customers to anticipate their expectations

Collect and centralize all the information you need in customer files, connected to your PMS. Improve customer satisfaction, be proactive and target your recommendations thanks to perfect control of their preferences.

Respond efficiently to their requests

Your customers are looking for greater responsiveness and flexibility. Don't waste any more time printing and setting up in-room itineraries, thanks to digital confirmations (Emails, SMS, Whatsapp). Multilingual, customizable templates and scenarios.

Ensure continuity of service (SMS and Whatsapp)

Use the same means of communication as your customers to strengthen your relationship.

Concierge software - CRM and communication

Increase customer loyalty and commitment

Multiply the points of interaction with your customers by offering them a dedicated mobile application available without downloading or creating an account.

Your services available at all times

Give your customers the opportunity to request your concierge service simply from their smartphone, before and during their stay.

A room directory on your customers' smartphones

Offer your customers a dedicated personal space, directly on their smartphone, and give them access to essential information about their stay.

Highlight the richness of your services

Share your tourist tips and recommendations within the customer application and improve your concierge service's capture rate.

Logiciel Concierge - Application engagement client engagement

Increase your hotel's revenue

Increase the average basket of each customer during their stay by generating additional sales effortlessly.

Promote your in-house services

Present the hotel's in-house services (Restaurant, Spa, Room service, etc.) on your guests' smartphones and let them book them in just a few clicks.

The best showcase for your additional services

Simplify the booking of additional services (e.g. transportation, sightseeing, rentals, etc.) by presenting them in the customer application.

Increase your income even before your holiday begins

Send your customers access to the mobile app before their stay to suggest and increase sales.

Concierge software - Upsell, sales of additional services

Effortless teamwork

With all the tools you need for your job, Jana simplifies your day-to-day work and encourages team cohesion and collaborative working, thanks to the constant sharing of information between all the parties involved in customer relations.

All the tools you need to simplify your daily life as a concierge

Recording of customer requests, Registers (tickets, TBCF, parcels), Valet and baggage handling, Confirmation templates, Supplier directory, Cash register journal, Automatic statistics & reporting... Everything you need to save time on a daily basis.

Improve communication and share all information

Internal chat makes it easy to keep in touch with colleagues. Don't waste time repeating yourself, the whole team can access the same information and share it effortlessly.

Ensure seamless follow-up of customer requests

No more flying Post-its! Never lose important information again, thanks to instructions left between colleagues.